Plain language can save money and improve outcomes:

Washington State

• Plain language revisions to a Department of Revenue letter resulted in 95% fewer hotline calls and $5 million in extra revenue.

Veterans Benefits Administration

• Plain language revisions to one annual contact letter raised response rate from 35% to 55%, with a cost savings of $8 million per year.

For more information about plain language’s many benefits, see http://www.plainlanguage.gov/whyPL/benefits/